Order desk
+1 (302) 200-3480
Orders, tracking, changes and refunds.
Have your order ID ready.
Contact Gojellyrock
Two routes, and they do different things. Picking the right one is the difference between a same-day answer and a wasted day.
Quick answer
For anything about an order, tracking, a change or a refund, call the order desk on +1 (302) 200-3480 with your order ID. For anything about this website, a page, a typo, a correction, privacy or press, email [email protected], Monday to Friday, 9:00 am to 5:00 pm ET. Returns go to 2 Park Avenue, Floor 20, New York, NY 10016. The office is at 712 Fifth Avenue, Floor 8, New York, NY 10019.
Every way to reach a JellyRock desk
Email us
[email protected]
Monday to Friday, 9:00 am to 5:00 pm ET
Pages, typos, corrections, privacy, press
Office
712 Fifth Avenue, Floor 8, New York, NY 10019, USA
Not a returns address.
Returns
2 Park Avenue, Floor 20, New York, NY 10016, USA
Send jars here, tracked, at your cost.
The Amazon listing
ASIN B0HHBJ7B2H
Where the purchase completes, where the price appears for the first time, and where the return window is set.
Distributor (from the label)
Ideal Performance, Sheridan, WY 82801
The company printed on the jar. Not a returns address, and no phone number for it was published to us.
Always include
Your full name, the email you ordered with, and the order ID.
Which JellyRock contact to use
Left column is what you want. Right column is where to take it.
| What you need | Where to take it |
|---|---|
| Where is my parcel? | +1 (302) 200-3480, with the order ID and tracking number. |
| I want a refund | +1 (302) 200-3480. Call before posting anything back. |
| Change the address on an order | +1 (302) 200-3480, as soon as possible. |
| The gummies arrived fused together | +1 (302) 200-3480, with a photograph taken before you opened the jar. |
| Is this jar genuine? | +1 (302) 200-3480 with the order ID, after running the four checks on our batch page. |
| A page here is wrong | [email protected]. Corrections move the last-updated date forward. |
| A privacy request | [email protected]. See the privacy policy. |
| Press or partnership | [email protected]. |
| A sales email address | Not published to us. The material points to a sales contact page it does not name. |
Always include your full name, the email address you ordered with, and the order ID. Those three lines answer most of the desk's first questions before they are asked.
JellyRock addresses
Office
712 Fifth Avenue, Floor 8, New York, NY 10019, USA. The business address for the authorized retailer. Not a returns address.
Returns
2 Park Avenue, Floor 20, New York, NY 10016, USA. Tracked, at the buyer's cost, with your name, email and order ID inside the parcel.
Distributor
Ideal Performance, Sheridan, WY 82801. Printed on the jar. Not a returns address, and no phone number for it was published to us.
What this desk cannot do
This website does not hold your payment, cannot see your order and cannot issue a refund. Anything involving money goes to +1 (302) 200-3480. Nothing on this page is medical advice, and no one here can tell you whether a supplement is right for you; that is a question for a clinician who can see your history.
What to expect when you get in touch
The order desk, +1 (302) 200-3480, is a phone line staffed by people whose job is orders. One of the reviewers the seller supplied mentioned calling it, and the comment was that it answered. Have your order ID ready and the call will be short.
The website email, [email protected], is read by the editorial desk Monday to Friday, 9:00 am to 5:00 pm Eastern Time. A person reads every message. It is the right address for a correction, a question about a page, a privacy request or a press enquiry.
No phone number for the distributor, Ideal Performance of Sheridan, Wyoming, appears anywhere in the material we were given. That is unusual and it is on our missing list. If you have a question about the jar itself rather than about an order, the order desk is the only route we can offer you.
No sales email address was published to us either. The material we were given points to a sales contact page it does not name, so we do not print an address we cannot verify. If you need a written record of an order conversation, ask on the phone how to get one.
Have these ready before you call
The order ID
In the confirmation email. It is the first thing you will be asked for and nothing can be matched to an order without it.
The email you ordered with
Not necessarily the one you use most. It is the one in the confirmation email, and it may be an older address.
The tracking number
If the question is about delivery. It arrives in a second email once the parcel moves, not in the first.
The lot number
If the question is about the jar itself. It prints on the base. The batch we have on record is JEL-26/GO-8579.
The date you ordered
Useful for anything involving a return window, which is counted from a date the desk will want to confirm.
A photograph
If the jar arrived damaged, with a broken seal, or with the gummies fused. Taken at the doorstep, before opening anything.
If you are not satisfied with an answer
Start by asking the order desk to escalate. Most problems that feel stuck are stuck because the person on the phone does not have the authority to resolve them, and asking directly is quicker than calling back.
If the problem is with something we published rather than with an order, write to [email protected] and say which page and what is wrong. We would rather be corrected than be consistent, and a correction changes the page rather than producing an explanation of why the page was fine.
If the problem is with the purchase itself, Amazon's own returns and A-to-z processes sit behind the listing and are among the most reliable in retail. That is a genuine advantage of this product's route to market and it is worth remembering.
If none of that resolves it, consumer protection in the United States is handled at state level, and your state's consumer protection office is the next step. We would prefer to hear about it first, so that we have a chance to fix it.
What we will never ask you for
We will never ask for your card number, your bank details, your social security number or any health information, by phone or by email. Nobody legitimately representing this site has a reason to want any of those. If you receive a message claiming to be from us asking for them, it is not from us, and we would like to know about it at [email protected].
What a correction to this site actually looks like
Someone writes in and says that a figure on a page is wrong. The first thing that happens is that we go back to the source: the label photograph, the FDA's Daily Value table, or the study itself.
If the reader is right, the page is changed, the last-updated date at the foot of every page moves forward, and where the change is material we say what changed rather than quietly editing it. If the same error appears on more than one page, all of them are corrected together.
If the reader is not right, we reply explaining what the source says and where to find it. That happens reasonably often and it is not a waste of anyone's time; a question worth asking once is worth asking whatever the answer turns out to be.
Either way the reply comes from a person who has actually looked. This is a small enough operation that nothing is answered by template.
Ready to try JellyRock?
One jar is 60 gummies, 30 servings, one month. Every ingredient carries a printed amount, there is no proprietary blend, and the price is shown at checkout.
Order NowRead the label firstNo price was published to us. We print no figure we have not seen ourselves. · Returns run on the listing’s window · Not for pregnancy or nursingContact Gojellyrock: common questions
Who sells JellyRock on this site?
Gojellyrock, the USA Authorized JellyRock Retailer, at 712 Fifth Avenue, Floor 8, New York, NY 10019. We earn a commission on orders placed through this site.
How do I return JellyRock?
Call the order desk on +1 (302) 200-3480 with your order ID before sending anything back. Returns go to 2 Park Avenue, Floor 20, New York, NY 10016, with your full name, the email you ordered with and the order ID in the parcel.
Will I get a tracking number?
Yes. A tracking number arrives in the order email once the parcel moves, which is usually a separate email from the order confirmation.
What batch is this site written about?
Lot JEL-26/GO-8579, with certificate reference JEL-8579-26-GO. The lot and best-before print on the base of the jar where the jar carries them. A different lot on your jar is normal.
Is this the same as the Amazon listing?
The purchase completes on the Amazon listing, ASIN B0HHBJ7B2H. This site is the authorized retailer's product information; the checkout, the price and the return window are Amazon's.
Ready to try JellyRock?
One jar is 60 gummies, 30 servings, one month. Every ingredient carries a printed amount, there is no proprietary blend, and the price is shown at checkout.
Order NowRead the label firstNo price was published to us. We print no figure we have not seen ourselves. · Returns run on the listing’s window · Not for pregnancy or nursing